This training program will prepare candidates for jobs in the Customer Service, BPO and IT enabled services industry. Candidates will be provided required training to use computers and domain specific applications. In addition, experts will work on communication and soft skills of the candidates and provide practical training on the processes common to the jobs in these industries.

This is a full-time course focussed on placing candidates in suitable jobs. Only those visually impaired persons should attend this course who are willing to take up jobs in the Customer Service/BPO/ITES industry.
Successful completion of the course does not guarantee job placement. However best efforts will be made to provide job opportunities to all successful candidates.

Training Duration: 4 months including on the job training,
Telephonic interview and tests will be conducted for selection.
Class timings: This is a full-time course. 3 to 4 classes of 90 minutes will be held daily Monday to Friday
Training mode: Classes will be held in the premises of NAB Delhi at Sector -5, R.K. Puram, New Delhi 110022

Application form: This online form needs to be filled and submitted

Eligibility for admission
1. This course is only for visually impaired candidates (blind/low vision).
2. Minimum educational qualification required is a pass in Class 12th. Preference will be given to candidates with graduation degree.
3. Age – 18 to 40 years
4. Fluency in speaking or written English will be an an advantage .
5. Preference will be given to candidates with some prior computer or typing/stenographer training

Course Topics
This course is based on the syllabus for Customer Care Executive course prescribed by Telecom Sector Skill Council and the Course on Computer Concepts (CCC) prescribed by NIELIT
I.T. related topics
ü Assistive technology basics – Screen Reader/magnifier/OCR
ü Word Processing (MS Word)
ü Spreadsheet Package (Microsoft Excel)
ü Internet Browsing
ü E-mail handling
Domain specific topics
• Soft Skills and Professional Skills
o Telephone Etiquettes
o Dealing with different types of customers
o Time management and being organised
o Communication Skills
o Assertive and Decision-making skills
o Objection Handling
o Comprehension and Problem-Solving Skills
o Selling Skills
• Language Skills
o Listening Skills
o Speaking Skills
o Reading and Comprehension Skills
o Writing Skills
• Attend and Make Calls
o Introduction
o Attend and Make Calls,
• CV Preparation
• Interview Skills

Fees
This course is being offered free of cost. Rs. 1000 refundable deposit is required. It will be refunded on successful completion of the course.

Limited hostel facility is available at NAB for boys and girls at subsidized cost. Contact us if you need accommodation.

If you are looking for employment, then this is a golden opportunity for you. Hurry apply quickly.

For queries call NAB Delhi Helpline team on 9212319672, 8826261166. To know more about NAB Delhi please visit our website www.nabdelhi.in or Facebook page www.facebook.com/NABDelhiOnline
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