Customer Service Executive Training Program
CSE – Customer Service Executive Training Program Supported by SBI Card
Training and placement partner – Saarthee
This training program will prepare candidates for jobs in the Customer Service, BPO and IT-enabled services industry. Candidates will be provided required training to use computers and domain-specific
applications. In addition, experts will work on the communication and soft skills of the candidates and provide practical training on the processes common to the jobs in these industries.
This is a full-time course focussed on placing candidates in suitable jobs. Only those visually impaired persons should attend the course who are willing to take up jobs in the Customer Service/BPO/ITES
industry.
Successful completion of the course does not guarantee job placement.
However, best efforts will be made to provide job opportunities to all successful candidates.
Training Duration: 4 months including on the job training, Course starts on 1 April 2021
Last date of application: 15 March 2021. Telephonic interview and tests will be conducted for selection.
Class timings: This is a full-time course. 3 to 4 sessions of 90 minutes will be held daily Monday to Friday
Training mode: Online, classes will be held using the Zoom conferencing app. Telephonic assistance will be provided if required
to configure and troubleshoot technical issues in joining the online
classes
Application form: This Google form needs to be filled and submitted online -
Eligibility for admission
1. This course is only for visually impaired candidates (blind/low vision).
2. Minimum educational qualification required is a pass in Class 12th.
Preference will be given to candidates with graduation degree.
3. Age – 18 to 40 years
4. Fluency in speaking or written English will be an advantage.
5. Preference will be given to candidates with some prior computer or typing/stenographer training
6. Since the training will be conducted online, candidates are
required to have access to a computer with an internet connection for joining the online classes and performing the practical exercises. The logistics will be checked before admission to the course.

Course Topics
This course is based on the syllabus for Customer Care Executive
course prescribed by Telecom Sector Skill Council and the Course on
Computer Concepts (CCC) prescribed by NIELIT
I.T. related topics
Assistive technology basics – Screen Reader/magnifier/OCR
Word Processing (MS Word)
 Spreadsheet Package (Microsoft Excel)
 Internet Browsing
E-mail handling
Domain-specific topics
• Soft Skills and Professional Skills
o Telephone Etiquettes
o Dealing with different types of customers
o Time management and being organised
o Communication Skills
o Assertive and Decision-making skills
o Objection Handling
o Comprehension and Problem-Solving Skills
o Selling Skills
• Language Skills
o Listening Skills
o Speaking Skills
o Reading and Comprehension Skills
o Writing Skills
• Attend and Make Calls
o Introduction
o Attend and Make Calls,
• CV Preparation
• Interview Skills
Fee:
This course is being offered free of cost. Since the course will be conducted online, no hostel accommodation or transportation will be provided by NAB Delhi. Candidates are expected to attend the course from their homes/institutions using their own computer and internet connection.
If you are looking for employment, then this is a golden opportunity
for you. Hurry apply quickly using the Google Form. https://forms.gle/jzVnt5M4x9LSD2YS6
For queries call NAB Delhi Helpline team on 9212319672, 8826261166. To know more about NAB Delhi please visit our website www.nabdelhi.in or Facebook page www.facebook.com/NABDelhiOnline