California (U.S.) based Pacific Gas and Electric Company (PG&E) announced recently that it plans to send monthly energy bills in Braille to its visually impaired customers.

At PG&E, we recognize our business is all about the customers we serve, so we are constantly striving to find new ways to improve services to our diverse customer populations including blind and visually impaired people, said Helen Burt, PG & E ' s chief customer officer.

The Braille bill will arrive a week after the print bill and late notices and other announcements will not be sent in Braille. The new Braille bills will feature energy use information, billing dates, and information comparing the energy bill month-to-month.

To sign up for either programme customers should contact PG&E. There is telecommunications assistance for the hearing impaired and speech impaired as well.