How low can the Railways stoop?

Pappu Khushwaha was travelling yesterday from Gorakhpur to Mumbai by the Khushinagar Express 11016. He was in coach S3 and had booked berths 66 and 65 for him and his escort. He had bought a ticket for his escort though he travels alone because while booking his ticket, the clerk at the counter had refused to issue a concessional ticket if he was alone.
Pappu boarded the train and after a while the Ticket Examiner came to check his tickets. He saw Pappu's concessional ticket and asked him where the escort was. On learning that Pappu was alone, he began shouting and calling Pappu a fraud and a cheat. He threatened to offload Pappu at the next station in the middle of the night and also said that he would cancel the reservation.
A frightened Papu called me and explained the situation. I spoke to Mr Mukesh Jain, Joint Secretary, Ministry of Social Justice & Empowerment and to Mr Thakur Dhariyal, former Deputy CCPD and now a Consultant to CCPD and reported the matter. They very kindly told me that I could share their numbers with Pappu for use if there was any problem at night. Well the night has passed and Pappu is still on the train. I have told Pappu very clearly that he has done no wrong and at no instance he should get off the train.
It is very clear that the Railway Booking clerks by and large are unaware of the provisions the Railways have given to blind/visually impaired passengers. Pappu is not the first blind person to face such a situation. Rashid, a totally blind traveller had called the Eyeway helpdesk a few months ago with exactly the same challenge.
Further the Ticket Examiners on the trains often too seem to be unaware of the provisions of the Railways for blind travellers. Imagine being asked to detrain in the middle of nowhere at an unearthly hour. On top of that consider your plight if you are blind. A few years ago a blind Professor travelling from Ahmedabad to Delhi on a concession ticket was rudely asked to detrain simply because he spoke in English. The Ticket Examiner refused to accept the reality of a blind person speaking in English. How can a blind person speak English was the question. Should Ticket Examiners be taking a call on whether the passenger is genuinely blind or should he be leaving that to the doctor.
Let us now check out what exactly does the Railways say on the matter. According to Rule 101 of the Indian Railways, totally blind persons who wish to travel by train will be given concessional fares if he travels alone or when he /she travels with an escort. If the travel is with an escort, then the escort also would get the same concessional fare.  Well then why are the blind passengers being harassed?
I believe that all employees working for the Indian Railways have to be aware of the Rules dealing with blind passengers and need to be clear on the interpretation there of. If the ticket is genuine and the documents are right, then the Ticket Examiner has no business to be judgmental. The booking clerk should be issuing concessional ticket to blind passengers regardless to whether they are travelling alone or with an escort. The blind person makes the choice and not the ignorant clerk.