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HSBC Bank announces audio accessible ATMs available in more than 250 locations across the U.S.

Mon, 07/23/2012 - 11:10 -- admin

HSBC Bank USA, N.A. today announced the availability of
audio-enabled or "talking" ATMs in more than 250 locations across the
U.S. The talking ATMs provide spoken instructions in English and
Spanish and allow individuals with visual impairments to hear
on-screen information when conducting banking transactions.

   "As the world's local bank, we are committed to providing our
diverse customer base with the best products and services available to
meet all of their banking needs. HSBC appreciates the input from
Westchester Disabled On the Move Inc. and the Westchester Council of
the Blind that helped make our ATMs accessible to people with visual
impairments," said Patti Thompson, Senior Vice President -
ATM/Self-Service, HSBC Bank USA, N.A. "The audio-enabled ATMs offer
visually impaired individuals, or individuals who have difficulty
reading standard on-screen print, a convenient and secure way to use
our ATMs and create a better banking experience overall."

   "Having worked closely with HSBC to implement this technology we
applaud their willingness and commitment to the blind community," said
Sherry DeFrancesco of Westchester Council of the Blind. "The talking
ATMs are invaluable to blind or low vision individuals, allowing them
to conduct banking transactions safely and independently."

   The talking ATMs are equipped with an audio jack on the front of
each machine and accept most standard audio headsets. Once plugged in,
the ATMs feature a recorded voice which prompts consumers through the
needed steps to conduct banking transactions including: deposits,
balance inquiries, cash withdrawals and transferring funds.

   Customers can control the volume on the ATMs and the machines also
offer a spoken tutorial providing step-by-step instructions for
individuals using the ATM for the first time or anyone who would like
extra help with the ATM. In addition, the tutorial provides a verbal
description of the machine's layout, including the location of the
opening to insert ATM cards and deposit envelopes as well as openings
to receive cash and transaction receipts.

   Those wishing to obtain additional information about talking ATMs,
including the complete list of locations, can call 1.800.975.HSBC
(4722), 716.841.7212 outside the United States or
TTY/TTD: 1.800.898.5999 for the hearing impaired. A complete list of
the 250 locations of the talking ATMs is also available at
www.us.hsbc.com.

Month of Issue: 
January
Year of Issue: 
2 008
Source: 
Reuters - USA (http://www.reuters.com/article/pressRelease/idUS166791+08-Jan-2008+BW20080108)
Segregate as: 
International

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