I refer to the commentary “Right time to step towards a self-service society” (March 18). I am visually impaired and would say that our front-line departments such as at immigration and airport check-in counters, hospitals and polyclinics, banks, etc, even with the person in attendance, do not assist us to know when our turn is.

My suggestion for the authorities is that they help provide relevant voice assistive technology or gadgets, so that we can embrace self-service. Spare some thought for the blind.

SOURCE: Today online